Jackson Wilders Group
Management Consulting and Training
for Individual and Organizational Success

Professional Communication Skills

Communication must be effective for co-workers to achieve success, both as individuals and as part of the team effort. Although communication is an area in which we all participate daily, often we do not have the training necessary to maximize communication with others and avoid ineffective work, misunderstandings, confusion, hurt feelings, etc. In addition to understanding the communication process and effective communication skills, it is also very helpful to understand your own personal communication style and the predominant style of others.

Program Goal
The goal of "Professional Communication Skills" is to provide each participant with the concepts and skills needed to communicate in a highly professional, effective manner.

Program Objectives
After attendance in this program, each participant will be better able to:

Understand the impact of their communication style on the whole process
Utilize appropriate communication tactics to relate their point of view
Resolve communication problems
Plan for critical communication situations

Program Topics

Program Overview & Goals
Communication Foundation
Personal Communication Goals
Personal Profile System: Understanding Your Style & the Style of Others
- Dominance: Shaping the environment by overcoming opposition to accomplish results
- Influence: Shaping the environment by influencing or persuading others
- Conscientiousness: Working conscientiously within existing circumstances to ensure quality and accuracy
- Steadiness: Cooperating with others within existing circumstances to carry out the task
Listening Skills
Giving Feedback
Communication Tactics: Influencing Others
Personal Action Plan

Training Programs