Consulting Services for DMCs

Our Philosophy for Assisting DMCs

DMCs are facing more demanding challenges than ever before. Changes such as shorter lead times, rapidly advancing technology, demand for higher levels of service, reduction in travel and entertainment and services going in-house are requiring DMCs to rethink and retool the way they do business. We have developed and utilized a process to assist DMCs in making the changes necessary to be both competitive and profitable in this challenging business environment.

Process Goal

The goal of our process is to assist you in improving profitability, effectiveness, and efficiency and making the organizational changes necessary to meet your specific challenges. These may include, but not be limited to:

• growing your company
• improving specific processes
• repositioning your company in the marketplace
• enhancing employee effectiveness
• gaining control of the workload.

• Understand your overall goal for the company
• Assess your company's strengths & weaknesses
• Establish specific goals & objectives
• Develop a plan for instituting measurable, observable improvements
• Provide follow-up & support services for the successful implementation of the plan

• Prior to the formal assessment process, meet with the owner(s) to gain a general understanding of current conditions as well as that which should be changed or achieved.
• Review all pertinent information (i.e., organizational charts, job descriptions, process flows, operating procedures, employee manuals, management information reports, etc.)
• On-site interviews with identified employees to obtain comprehensive information about:
  
  • organizational structure
  • organizational direction
  • systems & processes
  • employee skill levels
  • management style
  • other areas agreed upon prior to the first on-site visit
    
• Where appropriate, surveys for both employees and customers are designed and utilized.

Presentation of Findings/Recommendations

• A comprehensive written report is developed to detail assessment findings as well as recommendations for changes, goal setting, and planning.
• This report is presented first to the owner(s) and the top management team. At a time deemed appropriate, it is then presented to the rest of the organization.

Plan Development

A two-day, off-site retreat is scheduled for the owner(s) and top management team to formulate a specific plan for setting goals and developing action plans for achieving desired results.

Follow-up Services

• Delineation (in advance) of specific deliverables/services based on your company's plan.
• On-site consulting/facilitation/training. Objectives for each on-site visit would be provided in advance and a summary report issued within one week of the visit. Such services could include, but are not limited to:
  • Consultation on implementation of organizational change and addressing responses to that change
  • Writing of job descriptions, policies, procedures, manuals, etc.
  • Facilitation of teams tasked with designing/redesigning targeted processes, such as the "Lead to Execution" process.
  • Coaching specific individuals in the area of managerial/interpersonal skills.
  • General managerial training.